Stratagen ADEPT Sucks

Sunday, 12 march one of our most stalwart employees walked off the job. He has been here since the beginning and been through some pretty rough times and just couldn't stomach it anymore. He came back, but that had more to do with not wanting to abandon the rest of us who he knew would stand by.
Last week, I spoke with the liason between our company and the contractor and told him that two of the seasoned vets said that it was the worst that it had ever been and he had to agree. These guys have both been in this industry for 10 years and been through a couple of start-ups and software changes.
Then I don't know how he did it, but the man with the rose colored glasses said that it's getting better...
Can I even fight for faith in this?

I have let this lie for a long time because there hasn't been the kind of thing that I wanted to post here, but now I have decided to change the point of this blog. Now I'll tell you what is going on since we implemented the Stratgen Adept system here.
Our man hours have increased by 48 percent, our fuel consumption has raised by a figure that I don't have to quote and our efficiency has been halved.
This program was sold to our contractor as one that would recognize traffic patterns, geographical barriers and travel in real time. I don't know what they have implemented improperly, or even if they have, but Here are some examples of it's handy ability.
We cater to special needs passengers, people to and from dialisys, work sites for the develpomentally disabled, seniors grocery shopping, etc.
Adept scheduled the pick up of one passenger in one region of town followed by the pick-up of a second passenger going to the same destination with an arrival time 30 minutes earlier, so it scheduled the second passenger to be dropped off first, the first passenger (having arrived at his destination) was to stay on the bus and ride to pick up another passenger who would then ride a ten minute round trip in the direction opposite of his destination to drop off the original passenger.
Another debacle was picking up one passenger at work, about a mile north of her work.
She was carried on an adventure west, picking up two passengers along the way, the furthest being 35 blocks away west and 20 blocks north. They were happy to ride back past the firsts origin to get her home before they began their trip to work 7 miles and across a waterway, again passing both peoples origins to get there.
This system has had me personally on a 25 mile dead head, from one end of the county to the other through the heart of the populated city.
These are but a few issues. I'll add more as time permits, but these 12 to fifteen hour days don't permit much.

I picked up a DDA VI who sat in the front seat, as VI's often do.
I then picked up the only person in the system with the notation that says that in fact she does not have to go to the bathroom. She doesn't move very quickly most of the time and anopther dirver told me that she once asked where she should sit and when he told her anywhere, she sat on the floor.
And finally a guy whose voice sounds a lkittle like a croaking frog, except that he doesn't really take a break, he just complains incessantly.
I dropped the VI guy off and in the two minutes that spent doing so, she had moved from the back seat to the front seat. I have never actually witnessed her moving that quickly, butr there she was, belted in and all as though that was where I had left her.
We moved on and she began to complain, "Stop that," so I checked in the rear view and saw nothing going on. SHe then exclaimed, "Stop touching me!"
I looked back, I had been watching in the mirror and their "sixth sense" somehow knew and I actually saw nothing, but I asked Rudy what had happened and he croaked, "I just touched her, like that," and made a motion as thopugh he had just poked her in the back of the head.

Okay. We've been working 6 day weeks, and 5 to 10 hours daysmandatory. My "day-off" is usually a 10 hour day mandatory. Yesterday I called in and said that I was not going to be able to perform, so today I got a notice that said if I call in sick 3 days during a 30 day period I'd get a day of suspension...
So, if I take three, it's worth four? Bummer!

Edit: If I call in on consecutive days, it counts as one. If I try to go bck and it's too soon, it counts as many times as it happens.

To begin with, I went to the address that I was sent to, and the trip was reversed. I hadn't had one of those before, so that was frightening (people are getting fired right and left for mistakes like this- when her daughter asked me if she was on the bus I had that sick feeling) We reversed the trips appropriately and I went to where she lived and picked her up.

So we got to talking about where we were and she told me that she had lived in the north end for 40 years and how she missed her car. She'd never been in a wreck or sidde-swiped anyone, why did they chop her legs out from under her?

Then she said that she was born in 1913... And "that makes me about 88 years old"

...And so I felt as though the blind couple deserved an explanation for my hidden snickering in the front of the bus (he was always pretty straight laced and she was quite gregarious) so I told 'em, "My mind runs in some pretty odd paths at times. I was just thinking about a story that my Pastor told about a bumper sticker. Pastor Kate asked Pastor Rick to read the bumper sticker on a car and Rick read out loud 'Dyslexics are people too' and Kate began to laugh. 'Read it again Rick' - 'Dyslexics are people too' - Kate is really laughing now, 'Read it again s-l-o-w-e-r' Dyslexics are teople poo!

And so then one of the guys from work shared with me about a new mothers organization- DAM... Mothers Against Dyslexia

So then naturally following- I asked the nice blind couple in the back of the bus, "Do people ever read braille dyslexia, to which she responded, "I've never heard of such a thing" and He said, "Yes, Bill"

I got to the grocery store and she was waiting outside. I don't know how she got into the situation that she's in, bushet somehow guilt is part of her malady. She's very sensitive, but she's always sorry for what goes on around her- somehow responsible.
Anyhoo, I pulled up and could see that she'd been crying, so I asked her,, "Have you been crying?"
"Yes"
"Why"
"-He called me a knucklehead"
"Who called you a knucklehead?"
"Charlie Pride"
"......When did Charlie Pride call you a knucklehead?"
"Two hours ago"